Call IQ
Integrates your third-party calling platform, enabling our Call IQ engine to automatically transcribe calls, provide sentiment analysis, and allow you to search through calls to evaluate your team's performance.
Our Call IQ engine revolutionizes call management for service trades businesses by integrating with your existing third-party calling platform. Once integrated, the engine automatically transcribes every call, providing detailed records that are easy to reference. Beyond transcription, it performs sentiment analysis to gauge customer satisfaction and identify areas for improvement. The searchable call database empowers managers to evaluate team performance, conduct quality assurance, and deliver targeted coaching based on real interactions. This tool helps businesses enhance customer service, ensure compliance, and continuously improve their communication strategies, ultimately driving higher customer satisfaction and operational efficiency.