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The Graphite Lab Blog
Actionable insights on automation, AI, and smart workflows for the trades


If You Need a Superhero CSR, Your Process Is Broken
If you have a superhero CSR, your workflow may be what needs rescuing.
5 days ago3 min read


Growing Without Burning Out Your Best People.
Your top performers may be on the brink of burnout. Here's what to know.
5 days ago4 min read


"When It Comes to AI, I Don't Know What I Don't Know."
Answering some FAQs about AI.
5 days ago1 min read


Where Should Tech Stop And People Step in?
There are places where AI can accelerate your business—and places where you shouldn't use it at all.
5 days ago4 min read


Senior techs are spread thin. Here's where AI can help.
How AI can help you deal with the shortage of senior techs.
Apr 201 min read


Build a brand that stands out in a crowded marketplace.
How can you stand out from a crowd of businesses that do the same thing you do?
Apr 204 min read


Recognition Done Right: Beyond "Employee of the Month."
Solid ideas for recognition that will really matter to your employees.
Apr 205 min read


What if You Were Starting a Trades Business From Scratch Today?
Building a new skilled trades business requires good people and a solid AI platform.
Apr 154 min read


Our AI Won't Replace Your Staff. But It Will Make Their Lives Easier.
Our products won't replace your people. Period.
Apr 152 min read


"We're Not a Tech Company" Is No Longer an Excuse
You don't have to become a tech company to put AI to work for you.
Apr 104 min read


The Office Usually Gets Blamed for Problems It Inherited
In many cases, what's called an "office problem" ... isn't.
Apr 105 min read


Build a More Human Brand with AI
How do you differentiate yourself from a crowd of skilled tradespeople who do the same thing as you?
Apr 103 min read


Four Real-World Ways AI Can Help Trades Businesses Today
Most tradespeople regard AI as either magic or a threat. In reality, it’s like a new crew member for your office.
Apr 83 min read


5,000 jobs. 6-figure salary. Available immediately.
When was the last time you saw a want ad like this?
Apr 82 min read


From Going by Your Gut to Data-Driven Decision-Making (Even for a Small Shop)
Anyone who told you that “you need data-driven decisions” has probably never tried to run dispatch while answering the phone at the same time.
Feb 184 min read


The $10,000 Question: What’s Wasting the Most Time in Your Skilled Trades Business?
Most trades businesses know where they’re losing money—parts, callbacks, slow payments, long jobs. But the bigger leak is time.
Feb 184 min read


Trades 2030: What Does the Future Look Like?
Gaze into our crystal ball as we learn what the future holds for the skilled trades with regard to AI and automation.
Feb 165 min read


From TikTok to Tool Belts
The skilled trades are getting a Gen Z boost with help from some rather unexpected allies— social media influencers.
Feb 162 min read


How to Compete with PE-Backed Aggregators as an Independent
Independence is an unfair advantage. AI and automation can give you speed, trust, and execution without burning out your team.
Jan 224 min read


The Future of Trades Tech: AI as the New Crew Member
AI is not a replacement for your people, but an invisible assistant that works across your entire organization and quietly handles the tasks that steal time.
Jan 224 min read
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