Streamlining Commercial Work Orders
How ENCON modernized service documentation with TGL
78%
Reduction in administrative time spent preparing work orders
90%
Faster delivery of completed service documentation to customers
92%
Reduction in commercial customer calls related to work orders
Overview
ENCON’s commercial service division faced challenges with closing out jobs in a professional and timely way. ServiceTitan captured valuable data from timesheets and job summaries, but converting that information into a customer-ready work order was manual, inconsistent, and time-consuming. Customers often received plain or confusing documents that didn’t reflect the quality of service provided.
Challenges
The lack of automation led to repetitive back-office work and delays in sending work orders. Customers sometimes waited days to receive documentation. Including pricing on every document created unnecessary confusion for commercial clients, and formatting limitations meant ENCON couldn’t control the look and feel of their communications. The result: wasted internal time and an unpolished customer experience.
How TGL Helped
TGL built a custom workflow that automatically parsed timesheet and job summary data into polished PDF work orders without pricing. These work orders were automatically attached to the customer’s record in ServiceTitan and sent directly to the client in a clean, modern email. The entire process was hands-off for ENCON staff, ensuring speed, consistency, and professionalism with every job.
The Benefits
ENCON gained a streamlined closeout process that saved hours per week and reduced errors. Customers now receive timely, professional work orders that align with ENCON’s brand and expectations for commercial service. Internal teams no longer waste time formatting or sending documents, freeing up bandwidth for higher-value work.
Customer Details
Customer
ENCON
Location
Connecticut
Year Est.
1975
Industry
HVAC
Products
Automated Work Order Generator
ServiceTitan PDF & Email Integration
Before, it felt like closing out every job was a project in itself. Now the paperwork is automatic, professional, and immediate. It’s freed our team to focus on service, not formatting.
Stillman Jordan III, P.E.
President