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Identify and address upset customers live.
Get a notification the moment a call doesn't go the way you should expect.
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AI Call Intelligence parsed call recordings and identifies calls that need manager attention
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Built in task management allows for management of issues
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Global notes functionality adds clarity the call review process
Instantly request reviews from your customers.
You never have to wonder if your technicians are requesting reviews
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Custom, branded webpage for every completed job
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Designed to ensure you get positive feedback on Google and negative feedback back to decision makers
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Comparable to popular tools like Podium
I’m truly sorry to hear about your experience. This is absolutely not the level of respect or professionalism we strive to provide to our customers. I understand how important it is to feel comfortable and respected in your own home, and I sincerely apologize for any discomfort caused.
I take your feedback seriously and will make sure it is addressed directly. We always want to ensure that every customer feels heard, valued, and respected — and I regret that this was not your experience.
Respond to Google Reviews without ever opening GMB.
Automatically monitor and respond to Google Reviews, optimizing your SEO and customer satisfaction rates.
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Trained on your brands voice to sound authentic as it responds to the real contents of the review
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Match the review to your CRM using context to understand what happened and what to do next
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Provide Managers with potential next steps if a customer is upset, including drafted responses and scripts
MANAGE YOUR REPUTATION SMARTER WITH TGL.
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"If you want to grow, you want to scale, there's no better way to do that than through the help of The Graphite Lab and automation and AI in general. It can save you so much more time than you think."
Mike Fish
Blue Jay Irrigation
thegraphitelab
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