Platform
How we build solutions for you.
Tools
We start with individual tools (you’ll find a list below). Each tool is like one of those little plastic toy bricks. We can snap it into your software stack, where it will perform a specific function, or trigger a series of specific functions.
Assemblies
Solving your issues, however, may require more than one tool. That’s where we’ll snap the tool bricks into an assembly: a collection of tools that can handle multiple tasks, depending on what you need. They come in two varieties, prebuilt and custom.
Prebuilt Assemblies
This is an off-the-shelf package of tools built to solve the most common issues. A prebuilt assembly can be snapped into your software quickly, providing solutions almost immediately.
Custom Assemblies
You might want a tool or tools unique to you, to handle a particular task, or perform in a certain way. No problem! We can create custom assemblies to address your specific requirements.
Whichever tools and assemblies you choose, they’ll merge seamlessly with ServiceTitan, Jobber, House Call Pro, and any other software you’re using now—with no disruption to your workflow.
What are rivets? And how do they fit in?
Simply put, rivets are a sort of currency we use at The Graphite Lab.
Each level of service we offer includes a certain number of rivets. They’re like coins: you can use them to purchase additional services—like customizing an assembly to your needs, for example. You’ll find out more about how they work in your discovery call.
Our tools are powerful on their own.
And even more powerful together.
These tools generate written and/or visual content to improve marketing, clarity, and engagement.
Content Creation & Communication
AI Blog Author
Quickly generates fresh blog content from the titles, topics and keywords you supply.
Social Media Copywriter
Writes social media posts specialized for the channel in which they’ll appear.
Product Description Author
Writes crisp, accurate and persuasive descriptions for your products, based on their names.
Image Curator
Uses AI to create images based on your prompts.
Icon Designer
Creates distinctive icons for your digital content, including your website, pricebook and more.
Translator
Translates text into the language you desire, breaking down a major communication barrier.
Text Summarizer
Summarizes large blocks of text, instantly emphasizing the most important points.
Format Corrector
Ensures that text is standardized and formatted exactly the way you want it.
These streamline operations, remove repetitive work, and connect systems for hands-free execution.
Automation & Workflow Efficiency
Approvals
Creates an automatic email request that enables you to prove or deny actions, for simplified decision-making.
ID Mapping
Enables an action in one app to trigger a reaction in another—for example, having an event in CRM show up in Google Calendar.
Purchasing Assistant
Automatically downloads and organizes vendor emails in one place and compares documents within your digital system, eliminating hours of manual processing.
Auto-PDF Converter
Immediately converts any HTML document into a PDF file with retrievable links for future use.
AI Bill Pay Assistant
Pulls PDF, PNG and JPG files from emails and creates detailed invoices.
These transform data into useful insights for better decision-making and resource allocation.
Data Analysis & Insights
Dashboards
User-friendly displays of key performance data in real time, for quicker, more accurate decision-making.
Call IQ
Unique to The Graphite Lab: Learns and recognizes your CSRs’ voices and speech patterns, eliminating manual search—automatically transcribes calls, analyzes caller sentiment, and generates coaching tips.
Recall Detective
Calculates the likelihood that a job is a recall.
AI Invoice Summarizer
Uses AI to summarize invoices and present an easy-to-understand breakdown.
Phone Number Insights
Instantly analyzes phone numbers, providing information about the number’s validity, type, and carrier.
GeoCode
Uses Google Maps to provide the latitude and longitude of a customer’s address for more accurate directions and more efficient dispatching.
Residential or Commercial
Classifies customers to optimize relationship management.
Weatherman
Provides a summary of past weather trends and current forecast for your location.
Tools designed to improve customer engagement, satisfaction, and responsiveness.
Customer Interaction & Experience
Email Notifications
Generates immediate email alerts to prevent missing critical updates.
Review Responder
Uses AI to respond to customers in real time, accounting for the customer’s sentiment, satisfaction rating and source.
Product Concierge
Recommends the best product to technicians in the field, based on the specific job and weather information.
First and Last Name Separator
Organizes lists of names from text strings, improving communication, data management and customer relations.