PR-8056 · Live

Review Responder

When a customer leaves a new review, the Marketing Coordinator sees it arrive in Review Responder with the rating, review text, reviewer, and business location already attached. It drafts a reply that follows the company's brand voice and review platform requirements, including technician names or service details when they are mentioned in the review. Replies to positive reviews can be automatically posted. Lower-rated reviews are placed in an approval queue, where the Marketing Coordinator can review, edit, rewrite, approve, or dismiss the response before it is published. Every review and reply is saved to the reviews dashboard. The Marketing Coordinator gets a complete record of customer feedback by rating, customer, location, and related job when available.

Built for

Marketing Coordinator

the person it works for

Processes

Review

one unit of work

Priced

24 rivets

per review

Returns

4 min

back to the marketing coordinator

4 min × $18/hr

$1.20

Returned Each Run

The promise

A new review arrives with a reply already drafted in the company's voice and on the rules, ready to read. The routine work of finding reviews and preparing responses is handled, without the coordinator checking every profile or writing each reply by hand. Time goes to the few reviews that need a thoughtful response and the customers who deserve closer attention.

How it works

The path from input to value.

Catch every review

When a new review is posted for any of the company's locations, Review Responder picks it up with its rating, text, and location. If no profile connection is set up, the review can be pasted in instead.

Draft the reply

It writes a reply in the company's voice, follows the review platform's rules on naming and service areas, and mentions the technician or the work when the review does.

Route by the rating

Replies to high ratings are ready to post; replies to low ratings wait in an approval queue to be reviewed before anything goes public.

Approve and post

Drafted review responses are checked, and the approved responses are posted to the correct location. With the profile connected, high ratings post on their own.

Save every outcome

Each review, draft, and posted reply is saved on one dashboard with the rating, customer, and location attached.

The day before. The day after.

Same moments. Lived differently.

Before

After

The Marketing Coordinator opens the Google Business Profiles across their three locations to see what came in overnight. Several new reviews are waiting, one of which is a two-star review that has to be handle carefully.
8:00 AM
The Review Responder queue is opened. Every review from overnight already has a reply drafted in the company's voice. The two-star review is held for review, and the rest are ready.
8:00 AM
Before
The Marketing Coordinator opens the Google Business Profiles across their three locations to see what came in overnight. Several new reviews are waiting, one of which is a two-star review that has to be handle carefully.
After
The Review Responder queue is opened. Every review from overnight already has a reply drafted in the company's voice. The two-star review is held for review, and the rest are ready.
Replies are written one at a time from a blank box. Time goes into getting the tone right and mentioning the correct service and location. Four reviews are answered before something else pulls attention away.
10:30 AM
The drafts have already been reviewed, two are edited, and the batch is approved. The high-rating replies are already posted to the correct locations.
10:30 AM
Before
Replies are written one at a time from a blank box. Time goes into getting the tone right and mentioning the correct service and location. Four reviews are answered before something else pulls attention away.
After
The drafts have already been reviewed, two are edited, and the batch is approved. The high-rating replies are already posted to the correct locations.
A five-star review with a kind note about a technician has been sitting unanswered since yesterday because it never got noticed.
1:00 PM
The five-star about the technician was caught and answered automatically. The afternoon is spent on website updates and local marketing projects that usually get pushed behind customer-review work.
1:00 PM
Before
A five-star review with a kind note about a technician has been sitting unanswered since yesterday because it never got noticed.
After
The five-star about the technician was caught and answered automatically. The afternoon is spent on website updates and local marketing projects that usually get pushed behind customer-review work.
The reply to the morning's two-star review is finally drafted, with no second set of eyes before it goes public.
4:30 PM
The afternoon is spent on marketing projects that kept getting pushed aside. The reviews are answered and the queue is clear. Customer feedback is fully covered.
4:30 PM
Before
The reply to the morning's two-star review is finally drafted, with no second set of eyes before it goes public.
After
The afternoon is spent on marketing projects that kept getting pushed aside. The reviews are answered and the queue is clear. Customer feedback is fully covered.

What it doesn’t do

The edges we drew on purpose.

A product that tries to do everything ends up doing nothing well. Here’s what we left out, and why we don’t feel bad about it.

×Does not ask customers for reviews or send review requests.
×Does not offer discounts, refunds, or any compensation in a reply.
×Does not analyze sentiment, surface themes, or report trends across reviews.
×Does not read, scrape, or benchmark competitor reviews.
×Does not manage reviews on platforms the business has not connected.