Entity

Call

A call is a phone interaction, inbound or outbound, with a duration, direction, and disposition, optionally associated with a customer, lead, or job.

Products that process this

Here are products that process calls.

All of our products are designed to provide value to one person in your company each time it runs. Here are products that run off of a call.

PR-4052

Call Capture

for the customer service representative

After every call, key notes are already written, relevant records are already tagged, and the follow-up tasks are already queued. The platform analyzes the conversation and handles the post-call paperwork so the representative can move straight to the next one.

12 rivets / callOpen →

PR-4039

Call Catch

for the customer service representative

When every CSR is busy, inbound calls don't sit on hold. An AI voice agent picks up, gathers the relevant information, and either makes the booking or creates the job on the spot. When the call needs a human, a callback note is logged for when availability opens up.

30 rivets / callOpen →

PR-2049

Call Scout

for the office manager

Every call your business receives is transcribed, summarized, and classified: new lead, existing customer issue, emergency, complaint, etc. Notes and tags write back to the customer record automatically, and the Office Manager is only notified when a call actually needs attention.

33 rivets / callOpen →

PR-4043

Night Line

for the customer service representative

When the office is closed, calls don't go to voicemail. An AI voice agent integrated with the company's VOIP system answers every inbound call after hours, captures caller details, qualifies urgency, books emergency appointments by the company's own rules, and escalates critical calls to on-call staff.

30 rivets / callOpen →

PR-2034

Script Guard

for the office manager

After every call, the platform checks the transcript against a configured checklist: keywords used, address confirmed, customer sentiment assessed, etc. The manager gets notified when something needs attention and sees every representative's stats in one dashboard.

18 rivets / callOpen →