PR-4039 · Live
Call Catch
When every CSR is busy, inbound calls don't sit on hold. An AI voice agent picks up, gathers the relevant information, and either makes the booking or creates the job on the spot. When the call needs a human, a callback note is logged for when availability opens up.
The promise
Calls that used to pile up on hold or roll to voicemail during busy periods get handled the moment they come in. The ones that need a human are already documented and ready for a callback.
How it works
The path from input to value.
- 01
The overflow call is picked up
When all representatives are busy and a call comes in during business hours, the AI voice agent answers using the company's configured branded introductory script.
- 02
Relevant information is gathered
The agent collects the customer's details and the reason for their call, building enough context to take the next step without a human.
- 03
A booking or job is created
Where the call allows it, the agent makes the booking or creates the job directly, following the configured actions for that call result.
- 04
Callbacks are logged when needed
When the call requires human interaction, the agent logs a callback note with the customer's details and reason so a representative can follow up as soon as they're available.
The day before. The day after.
Same moments. Lived differently.
Peak call hour. Three representatives on, four calls ringing. One goes to voicemail. Caller does not leave a message.
10:00 AMPeak call hour. Overflow call picked up immediately by CallCatch. Agent gathers details and makes the booking. Representative never knew the call came in.
10:00 AMBefore
Peak call hour. Three representatives on, four calls ringing. One goes to voicemail. Caller does not leave a message.
After
Peak call hour. Overflow call picked up immediately by CallCatch. Agent gathers details and makes the booking. Representative never knew the call came in.
Two calls held for four minutes before a representative was free. One caller hung up.
10:30 AMTwo overflow calls handled by the agent. One booked directly. One logged as a callback with full context for the representative.
10:30 AMBefore
Two calls held for four minutes before a representative was free. One caller hung up.
After
Two overflow calls handled by the agent. One booked directly. One logged as a callback with full context for the representative.
Representative calls back a number that went to voicemail earlier. No answer. No context for the original call.
2:00 PMRepresentative works the callback queue. Every entry has the customer's name, address, and reason for calling. First call, first booking.
2:00 PMBefore
Representative calls back a number that went to voicemail earlier. No answer. No context for the original call.
After
Representative works the callback queue. Every entry has the customer's name, address, and reason for calling. First call, first booking.
End of day count: two calls missed, one partial callback with no booking, one booking made on the third attempt.
4:00 PMEnd of day count: zero missed calls, two bookings made by the agent, one callback resolved on first attempt.
4:00 PMBefore
End of day count: two calls missed, one partial callback with no booking, one booking made on the third attempt.
After
End of day count: zero missed calls, two bookings made by the agent, one callback resolved on first attempt.
What it doesn’t do
The edges we drew on purpose.
A product that tries to do everything ends up doing nothing well. Here’s what we left out, and why we don’t feel bad about it.
- ×Does not handle calls when representatives are available — only activates on overflow.
- ×Does not operate outside of business hours — that is handled by Night Line.
- ×Does not complete callbacks on the representative's behalf — it logs them for the team to work through.
- ×Does not handle complex calls requiring judgment, complaint resolution, or account changes.